>> Misys Tiger

Q: Which insurance companies are not ready for NPI only?
A: Click here to find the list of NPI processing exceptions.

Q: I am stuck in an account. Help!
A: Check around with others in your company. Someone else probably has this account up also. When they get out, you will free up. Do not hit the 'X' in upper right hand corner. If you are not unlocked soon, give us a call.

Q: I forgot my password?
A: Call us. We can give you a new password. We do not keep passwords on file anywhere.

Q: My 499 claims are being rejected and I am getting an error code, What do I do?
A: See the Tiger Error Correction Report Manual, Tiger Cross Walk ANSI Loop Manual, or the Tiger Cross Walk by NSF Field Reference Manual

Q: My 599 claims are being rejected and I don't know what the field code is?
A: See the 599 Field Reference Report

Q: A schedule spot got taken by mistake. How do I free it up?
A: First check to see that no one else from your company is in the same schedule date as you. Then go the the appointment slot that is taken and highlight the slot. Next go to tools (on the ribbon menu) and click on REL command. IF that does not solve the problem, give us a call.

Q: My printer won't work?
A: First make sure the printer is on and "ready", if so then:
Check to see how the printer is connected.

If the printer plugs into a little grey or black box, then turn the printer off, pull the power on the little box, turn the printer on and then plug the power back into the box.

If the printer plugs into a jack in the wall, turn the printer off and then on again.

If none of this works, please give us a call.

Q: I have not been receiving paper EOB's from Medicare and I do not use electronic remittance?
A: You need to print the Request to deactivate electronic remittance form from this link below, fill it out and send it in to the correct address on the form. Request to deactivate electronic remittance. (This link will allow you do download the form from Medicare.)

Q: How do I use the web portal to download the 835 file to use with Medicare Easy Print?
A: Call Peninsula InfoMed to get your companies Client ID and Password. Once you get your information download the instructions here.